CLIENT SUMMARY
As SERVPRO franchise owners, Brady Wilson and Benji Wilson serve to help people through a tough time. For more than half a century, the compass guiding SERVPRO has remained the same — serving others professionally. SERVPRO exists to assist people after a disaster has taken place at their home or business due to Water, Fire or Mold Damage. Their mission is to make that situation like it never even happened so that their customer can get back to their life.
As a company, SERVPRO develops a team of quality people who focus on excellent service, fairness, and mutual respect. The culture is to be God honoring in everything that we do, and strive for excellence in taking care of our employees and customers.
POSITION OBJECTIVE
As the Construction Division Manager of the Birmingham, AL location, you will report to the Director of Reconstruction. You will play a critical leadership role, overseeing operational, sales, and production responsibilities to ensure exceptional results across the company. You will manage customer satisfaction, team development, and financial performance while upholding quality standards. Your expertise in implementing processes and holding teams accountable will drive the organization’s success. You will lead a team of 5 Construction Superintendents and 4 Field Estimators, both in the field and in weekly office meetings. Your team will oversee approximately 60-70 projects at a time, so it is an expectation to lead your team in detailed oriented and timely manner.
POSITION KEY RESPONSIBILITIES
- Serve as the primary contact for resolving customer issues and complaints, ensuring satisfaction and upholding service standards.
- Oversee quality assurance for all projects, conducting audits to ensure documentation and performance meet company standards.
- Coach, train, and support team members to improve skills, accountability, and overall performance.
- Manage collections processes, collaborating with the Accounts Receivable team to ensure timely payments and proactive issue resolution.
- Lead weekly sales meetings, review projections, and approve high-value estimates to ensure accuracy and profitability.
- Assign jobs, track progress, perform audits, and oversee documentation to maintain consistency and efficiency.
- Monitor profitability, control expenses, and track performance metrics to meet financial targets.
- Participate in leadership meetings to share updates, align strategies, and drive continuous improvement across the organization.
SKILLS & EXPERIENCE NEEDED
- Bachelor's Degree, preferred.
- Construction management and/or Project management preferred
- 3-5+ years management experience, 5+ years construction industry experience
- Experience in customer-facing roles, with a focus on customer service and satisfaction.
- Ability to provide strategic insight and align team efforts toward achieving business goals.
- Strong inspirational leadership skills, with a proven track record of building and motivating successful teams.
- Clear vision and goal-setting abilities, with a focus on driving results and maintaining high-quality standards.
- Self-awareness and emotional intelligence to navigate team dynamics and foster a positive work environment.
- Strong delegation skills to manage tasks effectively and ensure project success while maintaining profitability.
- Knowledge in Quickbase and Xactimate is a plus
